Policies and Compliance

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These pages contain our current CMA-related policy and transparency information.

Ownership Information

Practice type: Independent
Company name: Stroud Road Vet Ltd
Companies House number: 81772666
Registered address: 365a Stroud Road, Gloucester, GL4 0DA

Staff & Qualifications

Dr Jo Stevenson — Partner (BVSc)

Accreditations

RCVS Practice Standards Scheme (Small Animal General Practice) — awarded 2022-05-01

Medicines & Prescriptions

Prescription policy

Stroud Road Veterinary Surgery provides written prescriptions in line with CMA medicine transparency requirements.

How to request a written prescription

Clients can request a written prescription via: during consultation, phone, email and reception.

Turnaround and delivery

Hard copy prescriptions can be supplied by the end of consultation. Digital prescriptions are typically supplied within 2 business days. Prescriptions can be sent to: client and nominated pharmacy.

Prescription fees

First medicine fee: £24.00. Additional medicine fee (same consultation): £0.00.

Repeat medication process

Repeat medication requests are handled per request and reviewed by the clinical team.

Exclusions and scope

Declared exclusions: controlled drugs.

Prescription contact details

Prescription requests can be sent to info@stroudroadvets.co.uk, +441452757000 and https://www.stroudroadvets.co.uk/prescription-policy.

Additional notes

Please provide us with your online pharmacy order number when requesting a prescription.

Dispensing policy

Stroud Road Veterinary Surgery dispenses medicines in line with professional guidance and client choice requirements.

In-house and external dispensing

The clinic dispenses medicines in-house where clinically appropriate. Clients may use written prescriptions for external dispensing.

Turnaround and handling times

Handling time for written prescriptions is aligned with in-practice dispensing for applicable medicines.

Repeat medication

Repeat medication follows the same process as written prescription requests.

Dispensing fee

Declared dispensing fee: £8.00.

Own-brand medicine disclosure

Stroud Road Veterinary Surgery does not use own-brand medications.

Complaints Procedure

Contact: Jo Stevenson
Email: info@stroudroadvets.co.uk
Phone: 01452 757000

We aim to resolve concerns during normal communication. If a concern cannot be resolved within 5 working days, it will be treated as a formal complaint. We will acknowledge it in writing within 5 working days and provide a full written response within 8 weeks. If you are not satisfied with our response, you can refer your complaint to the Veterinary Client Mediation Service (VCMS) at www.vetmediation.co.uk for independent mediation. For concerns about professional conduct, contact the Royal College of Veterinary Surgeons (RCVS) at www.rcvs.org.uk.

Out-of-Hours Emergency Care

Emergency out-of-hours care is provided by our nominated partner.

Provider: Wood Veterinary Group Limited
Phone: 01452 543990
Address: 125 Bristol Rd, Quedgeley, Gloucester GL2 4NB, UK

End of Life Services

Cremation services are provided by our nominated partner.

Provider: PCS
Phone: 01453 731919
Website: www.pcsonline.org.uk/crematoriums/limekiln-farm

Parasiticide Products

Prices include VAT. Consult your vet to confirm which product is appropriate for your pet; this list is not a menu of options.

Product

Price

NexGard Combo · 3 packLarge Cat

£50.86

Active ingredient(s): Esafoxolaner, Eprinomectin, Praziquantel

NexGard Combo · 3 packSmall Cat

£50.20

Active ingredient(s): Esafoxolaner, Eprinomectin, Praziquantel

Bravecto Trio · 3 packDog up to 60kg

£61.74

Active ingredient(s): Fluralaner, Moxidectin, Pyrantel (as embonate)

Milpro · 1 packPup

£10.73

Active ingredient(s): Milbemycin Oxime, Praziquantel

Milpro · 1 packCat

£17.58

Active ingredient(s): Milbemycin Oxime, Praziquantel

Milpro · 1 packAdult Dog (per 10kg)

£18.48

Active ingredient(s): Milbemycin Oxime, Praziquantel

Parasiticide medicines can be purchased from other veterinary practices, pharmacies, or authorised retailers with a valid written prescription from your veterinary surgeon.

VMD Register of Online Retailers

Written estimates policy

Our commitment

Stroud Road Veterinary Surgery is committed to transparent pricing. In line with CMA (Competition and Markets Authority) guidance for veterinary services, we provide written estimates to help you understand the likely cost of treatment before it proceeds.

When we provide a written estimate

We will offer a written estimate whenever the likely total cost of a treatment episode is expected to reach or exceed £500. You may request a written estimate at any time, regardless of the treatment value.

What the estimate includes

Each written estimate itemises the proposed procedures, medications, and services with their individual prices. Where costs may vary, we provide a realistic range (minimum to maximum). The estimate also notes any caveats, such as potential complications that could affect the final cost.

Estimate revisions

If treatment needs change and the likely cost increases by more than the lower of 20% of the original estimate or £500, we will issue a revised estimate and discuss the updated costs with you before proceeding.

Your rights

You are under no obligation to proceed with treatment after receiving an estimate. You may seek a second opinion, request treatment at another practice, or ask us to explore alternative treatment options. We will never pressure you into a decision.

Questions

If you have any questions about an estimate or our pricing, please speak to a member of our team. We are happy to explain any charges in detail.